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Profeco reporta aumento de quejas contra compañías de telefonía celular

Profeco reporta aumento de quejas contra compañías de telefonía celular

, 25 de enero de 2017

Por: Roberto Téllez

Córdoba, Veracruz. 25 de enero de 2017.- A unas semanas de haber iniciado el año, la Procuraduría Federal del Consumidor (PROFECO), a través de su oficina en córdoba, ha registrado un aumento de quejas en contra de compañías de telefonía móvil, principalmente por cobros excesivos.

Mario Castañeda Tejeda, encargado de la PROFECO en esta ciudad, precisó que hasta este momento ha atendido 15 quejas por esta situación y por lo cual han tenido que intervenir para conciliar entre el denunciante y la compañía.

Los que versan sobre telefonía celular, sobre televisión por cable, se han incrementado, se siguen incrementado, entonces decirles que PROFECO ha hecho mucho trabajo, ha realizado un trabajo de educación, tanto a proveedores como prestadores de servicios y consumidores y decirles que comparativamente 2015 – 2016 tuvimos en el 2015 mil cien asuntos promedio y en el 2016 670, entonces estamos hablando que vamos a la baja”.

Castañeda Tejeda explicó que como dependencia han estado trabajando en crear conciencia entre los consumidores sobre sus derechos y a los prestadores de servicio sobre hasta dónde pueden llegar en su búsqueda de atraer clientes.

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